Upon seeing a passenger behaving erratically, what is the priority action you should take?

The priority when encountering a passenger behaving erratically is to ensure their immediate safety, as well as the safety of other passengers and crew members. Making sure that the person is seated serves to contain the situation and prevents any potential escalation of erratic behavior that could lead to harm. Ensuring they are seated can also help to de-escalate the situation, as it provides them with a moment of stability in a potentially overwhelming environment.

While engaging in conversation might seem helpful, it could inadvertently provoke further erratic behavior, especially if the person feels cornered or misunderstood. Notifying security is an important step, but it should follow the immediate action of securing the passenger’s position to avoid creating a more chaotic situation. Documenting the behavior is certainly necessary for later reporting but does not address the immediate needs of the scenario. Hence, the utmost priority should always focus on ensuring safety by getting the passenger seated quickly.