What action should be taken if pilots are unresponsive after trying to communicate in other ways?

In situations where pilots are unresponsive despite attempts at communication, the appropriate course of action is to enter the access code while another flight attendant (FA) monitors the clear zones. This procedure facilitates a swift response to a critical situation, ensuring that the safety and well-being of all onboard can be maintained. By entering the access code, the flight attendant can access the cockpit, which is essential for checking the pilots' status and addressing any issues that might be affecting their ability to respond.

Having another flight attendant monitor the clear zones is vital for maintaining situational awareness and ensuring that the cockpit can be accessed safely without compromising security. This dual approach helps to assess the situation critically and act accordingly without waiting unnecessarily, which could escalate the risk involved.

In contrast, waiting for the pilots to respond would not effectively address an urgent situation, and relying on emergency signaling devices might not provide immediate access to the cockpit or help clarify the situation directly. Informing ground control is also essential in emergencies, but it follows securing access to the cockpit and assessing the situation firsthand.