What do passengers receive if they are unwillingly denied boarding because of overbooking?

Prepare for the Southwest Airlines Test 2 with engaging flashcards and multiple choice questions. Each question includes hints and explanations to guide you. Boost your confidence and ace your exam!

When passengers are unwillingly denied boarding due to overbooking, they are entitled to compensation, which generally comes in the form of travel vouchers. This is a policy aimed at providing reimbursement for the inconvenience caused by not being able to board a flight despite having a valid reservation. The travel vouchers can be used towards future travel with the airline, thus helping to mitigate the disruption in the travel plans of affected passengers.

Passengers are often informed of these compensation policies at the time of booking or check-in, emphasizing the airline's commitment to customer service. Compensation for denied boarding is a standard practice within the airline industry, and it highlights the airline's accountability to its customers. This compensation is also meant to encourage passengers to volunteer to give up their seats when flights are overbooked, which can help mitigate the need for involuntary denials.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy