What is the procedure if a flight is delayed or canceled?

The procedure if a flight is delayed or canceled is to provide alternatives and rebooking options to affected passengers, which reflects the customer-centric approach of Southwest Airlines. This means that when a disruption occurs, the airline actively communicates with passengers about their options, including rebooking on the next available flight, offering refunds, or providing alternate travel arrangements.

This approach emphasizes customer service and aims to minimize inconvenience for travelers, maintaining a strong relationship with them. By actively assisting passengers instead of leaving them to navigate their own arrangements, Southwest fosters trust and loyalty, which are essential in the competitive airline industry. The other options do not align with the proactive support measures that Southwest provides to ensure a positive customer experience during travel disruptions.