When dealing with an aggressive passenger, what is the best response?

Using wrist restraints on an aggressive passenger is considered the best response in certain scenarios where the safety of the crew, other passengers, or the aggressive individual is at risk. This measure may be necessary when verbal attempts at de-escalation have failed, and the situation escalates to a point where physical intervention is required to maintain safety and order on board. Restraints ensure that the individual cannot harm themselves or others and allow the crew to manage the situation effectively until further assistance can be obtained.

In this context, security protocols and training often prioritize the protection of all involved, establishing that physical restraints are an option when necessary. The use of wrist restraints aligns with airline policies aimed at containing potentially dangerous situations safely and effectively.

While negotiating verbally and requesting assistance from other crew members can be valid initial strategies, they might not always be sufficient in the face of an aggressive act that poses immediate danger. In many cases, the presence of law enforcement is warranted, but it often comes after initial measures have been taken by the flight crew to handle the situation independently if feasible.