Which statement best describes Southwest Airlines' approach to flight cancellations?

Southwest Airlines has established a reputation for prioritizing customer flexibility during flight cancellations. When flights are canceled, the airline provides options for customers to easily rebook their travel without significant penalties. This approach reflects a commitment to customer service and responsiveness, allowing travelers to adjust their plans with minimal inconvenience.

By enabling customers to change their flights without excessive fees, Southwest Airlines emphasizes its goal of maintaining a positive travel experience, even amidst disruptions. This strategy helps to build customer loyalty and trust, ensuring that passengers feel supported during unforeseen circumstances. The company's policies often include options for same-day travel changes and the ability to receive travel credits for future flights, further enhancing customer flexibility.